Troubleshooting Network Connection Issues
One of the most common causes of problems while trying to watch TheSurfNetwork is weak or intermittent Internet connectivity. Frequent buffering or loading, problems starting the TheSurfNetwork application, error messages stating "Cannot Connect to TheSurfNetwork," or trouble starting playback of a video when you're trying to stream on your device generally indicates a slow or interrupted Internet connection.
Fortunately, we've got some great steps below that resolve most Internet connectivity problems.
Note: If you complete the steps below and are still having issues connecting to the TheSurfNetwork service, we highly suggest you reach out to your Internet Service Provider. They will be able to help you determine if your router is properly set up to communicate with the other devices on your home network.
If your network meets our Minimum Streaming Requirement, completing the steps below will resolve most connection issues.
If you're having network connection issues while trying to stream TheSurfNetwork, the steps above are a great place to start. If you've tried all of our suggestions, and you're still having connection problems, don't worry--there's still plenty of help available to you.