How do I cancel my Membership?
You can cancel your TheSurfNetwork membership at any time. The method used to cancel depends on how you signed up. If you purchased your TheSurfNetwork membership directly on your iOS device or Apple TV then your subscription is managed through your iTunes App Store Account. Similarly if you purchased on Roku or Amazon, your subscription is managed by the third party platform.
Once you cancel the renewal date of the billing period becomes the end date of your membership, and you'll no longer be charged. You will continue to have access to your membership up until the end of the current billing period.
TheSurfNetwork memberships are not returnable or refundable after purchase. Cancelling a membership stops future charges but does not generate a refund for previous membership charges.
If you later decide you want to keep the membership, you can reverse the cancellation request before the end of the current billing period and restart your membership. Otherwise you will need to sign up again for a new membership.
How to cancel when subscribed on:
Memberships purchased directly from the TheSurfNetwork website, can be cancelled on the website or directly within the app.
To cancel directly in the TheSurfNetwork app:
- Go to Settings
- Tap My Account
- Tap Cancel Membership
To cancel on TheSurfNetwork website:
Click the Cancel Membership link on your My Account page.
You can manage your subscriptions in Settings on your iOS device, iTunes on your Mac or PC, or on Apple TV.
From device home screen:
- Go to Settings > iTunes & App Store
- Tap your Apple ID at the top of the screen
- Tap view Apple ID. You might need to sign in or use Touch ID
- Tap Subscriptions
- Tap TheSurfNetwork
- Use the options to manage your subscription
For complete information visit the View, change or cancel your subscription Apple support document.
You can manage your subscription on the Roku website by going to https://my.roku.com/account/subscriptions
You can manage your Amazon App Store subscription on the Amazon website by going to https://www.amazon.com/yourmembershipsandsubscriptions
You can manage your Prime Video Channels subscription on the Amazon website by going to https://www.amazon.com/gp/video/subscriptions/manage
Questions about cancellation
You can continue to watch eligible videos until your account automatically closes at the end of your current billing period--even if you're on a free trial.
To see when your account will close, click View billing details from your My Account page.
We'll keep your viewing activity for one year after your account closes, so if you decide to come back during that time, you can pick up right where you left off. Your recommendations and ratings will also be saved for one year.
You will not see any more membership charges unless you restart your account. If you cancel with time left in your billing period, we'll let you stream until your account cancels automatically.
Absolutely! We'd love to have you back, so whenever you're ready, just restart your membership from your My Account page.